In case of a conflict between a label and verbal advice, which should take precedence?

The label should take precedence over verbal advice in situations involving potential conflicts. This is based on the understanding that labels are comprehensive and standardized, providing critical information regarding the safe use, handling, and limitations of the product or substance in question. Labels undergo rigorous approval processes to ensure that the information is clear, accurate, and compliant with regulatory standards.

In contrast, verbal advice can be subject to variation in interpretation and quality depending on the knowledge and experience of the person giving the advice. It may lack the specificity and detail that written labels provide, which can lead to misunderstandings or misuse of the product. Therefore, always referring to the label ensures that individuals adhere to the manufacturer's guidance, which is designed to promote safety and efficacy.

Regarding customer instructions, while they can be important in certain contexts, they should not override the standardized safety information offered on a label. Labels are designed to provide uniform and universally understood guidelines that should take priority to ensure compliance with safety and regulatory requirements.